Document Type
Article
Publication Date
2022
Abstract
This study aimed to examine the positive and negative job characteristics that impact employees’ working experience in a country located in the Global South during the COVID-19 pandemic using the job demands and resources (JDR) theory as a framework. Data collection happened approximately one year after the onset of the COVID-19 pandemic in the Philippines. Data came from a qualitative online survey of 122 workers which was then subjected to thematic analysis. For both demands and resources, four superordinate themes emerged: intrapersonal, interpersonal, work or task-related, and organization- related. Intrapersonal job demands included health and safety, and the complexity of working from home; intrapersonal resources included health protocols and information dissemination. Interpersonal jobs demands highlighted social interaction and leadership issues, while resources include communication and engagement programs. Work/ task-related demands talked about technology, performance, and workload; its resources were on the promotion of work-from-home. Finally, organization-related demands looked at financial and job stability and organization capability; its resources were on work assets and new policies. Findings suggest the relevance of leadership and communication as both demands and resources, and the need for organizations to be informed and forward-looking during a crisis. This study further emphasized the utility of the JD-R theory in understanding experiences of workers during a crisis.
Recommended Citation
Worker experience a year into COVID: Job demands and resources in the Philippines. (2022). Philippine Journal of Psychology. https://doi.org/10.31710/pjp/0055.02
Included in
Business Administration, Management, and Operations Commons, COVID-19 Commons, Human Resources Management Commons, Industrial and Organizational Psychology Commons, Labor Relations Commons, Organizational Behavior and Theory Commons
