Experiences and Satisfaction of High-Risk Mothers Who Gave Birth in Select Facilities in Legazpi City, Philippines

Authors

Maria Stephanie Fay S. Cagayan, University of the Philippines Manila
Veincent Christian F. Pepito, Ateneo School of Medicine and Public Health, Ateneo de Manila UniversityFollow
Rita Mae Ang-Bon, Department of Health, Philippines
Erlidia F. Llamas-Clark, Department of Health, Philippines

Document Type

Article

Publication Date

6-2020

Abstract

Among the interventions implemented to curb maternal mortality in the Philippines, service delivery networks (SDNs) have been one of the most important. However, due to their recent implementation, frameworks to assess the quality of care they provide have not yet been established. To address this need, we had formulated the Integrated Patient-Centered Health Service Framework and used it to explore the satisfaction of mothers who gave birth in select facilities Legazpi City Philippines. We conducted key-informant interviews with 14 mothers. We found out that they were satisfied with the quality of care during pre-pregnancy, pregnancy, and post-partum; however, the quality of care during labor and delivery, adherence to referral protocols, and respect for patient‟s autonomy can still be improved. The framework should be used by program managers to have a qualitative measure of quality of care provided by SDNs, as well as to ensure that referral protocols were implemented.

Recommended Citation

Ang-Bon, R., Cagayan, M., Llamas-Clark, E., & Pepito, V. (2020). Experiences and satisfaction of high-risk mothers who gave birth in select facilities in Legazpi City, Philippines. International Journal of Public Health Science, 9(2), 137-144.